• Naha

Supplier Service Desk need handle call /email/ chat from customer via available support channels
• First point of contact, exclude first time resolution and troubleshooting.
• Creation of incident ticket as per customer input
• Provide update to customer in Japanese (verbal/ written)
• Liaise with customer in Japanese
• Update of incident logging system as required by customer
• Closure of incident ticket
• Monitoring alarms via email
• Alarm corresponded remote support based on instructions including collecting logs and alarms
• Arrange on site dispatch activity and parts
• Prepare documents of routine and known work for customers such as to replace parts
• Proactive remote maintenance such as periodical system reboot and health check

• Good customer -service skills
• Strong Japanese communications skills / Ability to read and write in English
• Ability to professionally handle service requests through email /chat/call
• Independent decision-making skill on complex situation
• Good knowledge of Microsoft Applications (Excel, Word , Power point)
• Call Center/ Customer Support/Technical Support background is highly preferred

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